Terms & Conditions

Effective Date: 21.08.2025
Last Updated: 21.08.2025

Welcome to [Your Website Name] (“we,” “our,” or “us”). By accessing or using our website and counselling services, you agree to the following Terms & Conditions. Please read them carefully before using our services.

• You must be at least 18 years old to use our counselling services.
   
• By booking a session, you confirm that the information you provide is accurate and complete.
   

• Our services are designed to provide professional online counselling support.
   
• Counselling is not a substitute for emergency medical or psychiatric care. If you are in crisis or experiencing an emergency, please call your local emergency number immediately.
   

• Sessions are confidential, in line with our Privacy Policy.
   
• Exceptions to confidentiality apply if:
   
  • There is a risk of harm to yourself or others.
     
  • Child protection concerns arise.
     
  • We are legally required to disclose information (e.g., court order).
     

• Sessions must be booked in advance through our website.
   
• Payment is required prior to the session, unless otherwise agreed.
   
• We accept payments through [insert payment methods].
   

• Cancellations must be made at least [insert timeframe, e.g., 24 hours] before the scheduled session to receive a full refund or reschedule.
   
• Late cancellations or no-shows may be charged in full.
   
• Refunds, where applicable, will be processed within [insert timeframe, e.g., 5–10 business days].
   

By using our services, you agree to:

• Provide truthful information during registration and counselling.
   
• Not record, share, or distribute counselling sessions without prior written consent.
   
• Use respectful communication with counsellors and staff.
   
• Ensure you have a stable internet connection and private environment for online sessions.
   

• While we provide professional counselling services, outcomes cannot be guaranteed.
   
• We are not liable for:
   
  • Technical issues beyond our control (e.g., internet disruptions).
     
  • Decisions you make based on counselling discussions.
     
  • Any indirect, incidental, or consequential damages.
     

We reserve the right to suspend or terminate services if:

• You breach these Terms & Conditions.
   
• Your behavior is abusive, threatening, or inappropriate.
   
• Continuation of services is deemed harmful or unsafe.
   

• All website content (text, graphics, branding, etc.) is owned by or licensed to [Your Website Name].
   
• You may not copy, distribute, or reproduce our content without permission.
   

These Terms & Conditions are governed by the laws of [Insert Country/State]. Any disputes will be resolved in the courts of [Insert Jurisdiction].

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our services means you accept any changes.

For questions about these Terms & Conditions, please contact us:

Moonlight Counselling
Email: info@moonlight-counselling.co.uk