Effective Date: 21.08.2025
Last Updated: 21.08.2025

moonlight-counselling.co.uk (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our online counselling services.

• Personal Information: Name, contact details (email, phone number), billing information, and demographic details.
   
• Health Information: Any personal health information you voluntarily share with your counsellor during sessions or through intake forms.
   
• Technical Information: IP address, browser type, device information, and usage data for security and analytics.
   

We use your information to:

• Provide and manage counselling sessions.
   
• Communicate with you about appointments, updates, and support.
   
• Process payments and invoices.
   
• Improve our website and services.
   
• Ensure compliance with legal and regulatory obligations.
   

We will never sell or rent your personal information to third parties.

• All counselling sessions are confidential.
   
• Information shared with your counsellor will not be disclosed to third parties unless required by law (e.g., risk of harm to self/others, child protection concerns, court order).
   

• Your personal data is stored securely on encrypted servers.
   
• We use industry-standard security measures (SSL, firewalls, encryption) to protect your information.
   
• Access is restricted to authorized personnel only.
   

We may use trusted third-party service providers (e.g., payment processors, video conferencing platforms). These providers are bound by confidentiality and data protection agreements.

Depending on your location, you may have rights under applicable data protection laws, including:

• The right to access, update, or correct your personal data.
   
• The right to request deletion of your data.
   
• The right to restrict or object to certain data processing.
   
• The right to data portability.
   

To exercise these rights, please contact us at [insert email address].

Our website may use cookies to enhance your browsing experience and collect anonymous usage statistics. You can manage cookie preferences through your browser settings.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Moonlight Counselling
Email: info@moonlight-counselling.co.uk